PowerSchool

Associate Technical Support Engineer | PowerSchool | Bangalore | Apply Now



PowerSchool Recruitment 2022:-

Post NameAssociate Technical Support Engineer
Salary5.6 LPA*
Experience
0-1 year
Job Location
Bengaluru
Batch2017/18/19/20/21



Job Description:

  1. Implement employee surveys and questionnaires; help HRBP’s in analysis and action planning based on survey results
  2. Responsible for onboarding and partnering with the recruitment team in hiring associates based on business forecasts.
  3. Partner with business leaders and other support functions to maintain a highly motivated and engaged workforce
  4. Implement new policies, procedures, and programs in support of Business
  5. Be the first point of contact for all employee grievances and partner with the HR Business Partner in conducting necessary investigations.
  6. Provide MIS support for Attrition analysis, includes- analyzing Exit interviews, observing trends and highlighting important aspects, preparing and publishing dashboards
  7. Drive engagement initiatives like – New hire Buddy/ mentoring program, Voice of Employee, Round tables and Brown Bag session and R&Rs
  8. Partner with HRBPs to drive Career pathing sessions/ initiatives
  9. Support the L&D team in conducting a training needs assessment for employees across levels

Eligibility Criteria:-

  1. Any Graduate from any Stream
  2. 0-2 years’ prior experience in a technical support role
  3. Hands Experience in SQL Database (MS SQL) is preferred
  4. Experience with ETL is preferred

Preferred skill:-

Aqua data studio knowledge for MS SQL is a plus
Proficient in Microsoft Office suite
Salesforce experience preferred
Prior CRM experience preferred
Strong attention to detail and time management
Strong oral and written communication skills
Strong customer service and conflict resolution skills
Ability to handle a heavy workload and multiple projects with frequent interruptions and schedule changes





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